12" Tuxedo Swank Water Pipe

Delivery Times
Orders typically ship within 5-7 business days after they are received. We aim to get your order to you as quickly as we can, however, delivery times may be impacted by delays outside of our control.

Discreet Shipping
We take extra care to ensure your order is packaged discreetly with any information about the contents packed inside. If you have any concerns, please don’t hesitate to contact our team, and we'd be happy to assist.

Taxes & Duties
Please note that any duties and charges are the responsibility of the recipient. As these can vary based on location, we are unable to provide specific details. We recommend checking with your local customs office to stay informed and avoid any unexpected fees.

Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen, we highly recommend first contacting your postal carrier to notify them and coordinate next steps. Please be aware that we are not liable for lost or stolen packages.

Wrong Address at Checkout
Unfortunately, we can only make changes to shipping addresses before a package has left our shipping center (usually within 24 hours). If your order has already been dispatched, we recommend reaching out to your local postal carrier, as they may be able to assist in locating the package.

Returns & Exchanges
Due to the nature of GEAR Premium® products, we are unable to accept order refunds, returns, cancellations, or exchanges. However, in the unfortunate event that your parcel arrives damaged or broken, please contact our team with pictures of the item, and we’d be very happy to assist you with a replacement.

Order Adjustments
Once your order has been confirmed, we’re unable to make any adjustments or modifications. Please reach out to our team if you have any concerns or questions regarding your order.

Retailer Warranty Policy
Any products purchased through licensed retailers are subject to the return and exchange policy of the retailer, rather than GEAR Premium® or our exclusive distributor, West Coast Gifts. We recommend contacting the retailer directly if there is an issue with your order.